At MVR Cleaning Services, we are committed to providing you with exceptional cleaning services that exceed your expectations. We understand that there might be situations where you need to cancel or request a refund for a service. We aim to ensure a seamless process for cancellations and refunds, while also maintaining fairness to both our valued customers and our dedicated cleaning professionals.

Cancellation Policy:

1. Cancellations by Customers: Customers can cancel a scheduled cleaning service by contacting our customer service team at least 24 hours before the scheduled service time. Cancellations made within 24 hours of the scheduled service time may be subject to a cancellation fee.
2. Cancellations by VR Cleaning Services: While we strive to provide timely and reliable services, there might be unforeseen circumstances that could lead to the cancellation of a scheduled service. In such cases, we will promptly inform you and make every effort to reschedule the service at a convenient time.

Refund Policy:

1. Refunds for Cancelled Services: If a customer cancels a service and is eligible for a refund, the refund amount will be processed within 30 business days from the date of cancellation. The refund will be issued to the original payment method used for the booking.
2. Service Quality and Satisfaction: Your satisfaction is our top priority. If you are not satisfied with the quality of our cleaning service, please contact us within 24 hours of the service completion. We will assess the situation and, if deemed necessary, arrange for a re-cleaning of the affected areas at no additional cost.
3. No Show or Unavailability: If our cleaning team arrives at the scheduled service location and is unable to perform the service due to customer unavailability or any other reason, a cancellation fee may be applied.

Contact Us:

For cancellations, rescheduling, or refund inquiries, please contact our customer service team:

• Phone: 04 452 9227 / 055 142 7008
• Email: info@vr-cleaning.com

Please note that this policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.

By availing our cleaning services, you acknowledge that you have read, understood, and agreed to our refund and cancellation policy.

Thank you for choosing VR Cleaning Services. We look forward to serving you with top-notch cleaning solutions.

Last updated on 24 Aug 2023